I keep talking about customer service problems because I experience them myself and hear about them all the time. My company, Strategic Communications, trains customer service agents for other companies, so I get countless calls from frustrated friends and family asking me what to do. The Customer Service Problem I tell them we are hired to help employees understand their role in […]
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Work From Home (WFH) seems to be coming to an end for many. Finally. Being taken from our office environment and told to do our jobs from our living space was not easy. From access to snacks that added weight, to less activity that added weight, to making space that was comfortable and private for […]
My company, Strategic Communications Group, specializes in message management. What’s the most important component of that? Getting people who are not aligned understanding the importance of building a common ground. Sometimes it’s easy. Sometimes it feels impossible. It’s not too different from politics. Everyone supports the First Amendment. You may not agree with me or […]
At work, we all must commit to leadership, whether we’re leading a business, a team, or an initiative. I recently previewed a book by Ron Karr, a high-level speaker and market leader on Strategic’s board. This book delivers an empowering message for leaders and managers alike. The Velocity Mindset® by Ron Karr is a game-changing guide to help […]
Wouldn’t it be great if you could get instant customer feedback to drive your NPS? Now you can with Strategic’s Loyalty Triangle App. It not only rewards customers and employees, but also gives managers a head’s up if there’s a problem. The Strategic Difference We take our Loyalty Triangle App and custom-build it for your […]
We have logged nearly a year of remote work and virtual meetings with no sure end in sight. Many of us feel Zoomed out and like we are missing connections more than ever. What if you could make Zoom better with an interactive virtual gameshow to reconnect colleagues and help build teams? Add Some Fun […]
This time the Manager’s Corner is a personal note. I have been so engrossed in news of the pandemic and the election that I didn’t take the time to publicly thank Jordan Edwards for having me on his podcast #ClockedIn. This podcast episode is about 9/11 and the book I am about to publish about […]
Research shows that for many employees, rewards & recognition is a more powerful motivator than money. Even better, a good program costs less than pay increases. Let Strategic develop a rewards & recognition program for you that: Reinforces your culture Improves customer service Recognizes your top performers and makes them “Brand Ambassadors” Meet with us […]
Strategic develops apps for our clients. They are a powerful tool to deliver messages to your audience, whether it’s employees or customers. Strategic works with you to understand your needs, and then we develop a custom app to deliver against those needs. We don’t use out-of-the-box solutions. You know your employees and customers best. You […]
Building Community and Increasing Employee Engagement during COVID-19
As we enter the fourth month of managing the impact of the pandemic, some companies are transitioning back to working in the office, but many more are continuing to have their employees work from home. As this continues, it is imperative to nurture a sense of community among employees to build engagement, retention, and customer […]