This time the Manager’s Corner is a personal note. I have been so engrossed in news of the pandemic and the election that I didn’t take the time to publicly thank Jordan Edwards for having me on his podcast #ClockedIn. This podcast episode is about 9/11 and the book I am about to publish about […]
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Research shows that for many employees, rewards & recognition is a more powerful motivator than money. Even better, a good program costs less than pay increases. Let Strategic develop a rewards & recognition program for you that: Reinforces your culture Improves customer service Recognizes your top performers and makes them “Brand Ambassadors” Meet with us […]
Strategic develops apps for our clients. They are a powerful tool to deliver messages to your audience, whether it’s employees or customers. Strategic works with you to understand your needs, and then we develop a custom app to deliver against those needs. We don’t use out-of-the-box solutions. You know your employees and customers best. You […]
Building Community and Increasing Employee Engagement during COVID-19
As we enter the fourth month of managing the impact of the pandemic, some companies are transitioning back to working in the office, but many more are continuing to have their employees work from home. As this continues, it is imperative to nurture a sense of community among employees to build engagement, retention, and customer […]
Brand loyalty is what every business is looking for. That is often measured with Net Promoter Score (NPS). Not everyone knows what that is or how it works, but in today’s WFH pandemic days, it has become more important than ever. The best way to grow NPS is a strategy that makes your customers and […]
Combatting Disengagement Is Harder Now Remember when you woke up and wished you could just work from home (WFH) that day? Now with WFH a government mandate for most of us, itʼs losing its enchantment. Even those whose jobs were always home-based are no longer enjoying the reasons that made them select WFH. Despite the […]
The number of people who work from home continues to grow. If you exclude the self-employed, the number of work-from-home employees has grown by 115 percent since 2005, and in 2017 nearly 3 percent of the American workforce worked from home at least part time (fundera.com). Gallup reports the following: 54 percent of workers say […]
Anyone who achieves success—from athletes to inventors to business owners—can tell you that attitude makes the difference. Talent, education, experience, connections, and sheer luck only take you so far. It’s a can-do attitude that drives people to put in the work that success demands. At Strategic, when a client asks whether we can solve their […]
One of the greatest challenges for managers these days is overseeing a remote workforce. This telecommuting trend shows no sign of subsiding. In 2012, 39 percent of U.S. employees worked remotely at least occasionally. That number has now grown to 50 percent. This reflects full-time employees, not freelancers who may also be part of your […]
Brand loyalty is what every business wants. At Strategic we’ve developed an innovative rewards & recognition program to help you deliver it. It’s called Loyalty Triangle, and its unique design, which allows both customers and employees to receive rewards for a transaction, makes it especially effective. Customers who provide feedback are rewarded. Employees who receive positive […]