Brand loyalty is what every business is looking for. That is often measured with Net Promoter Score (NPS). Not everyone knows what that is or how it works, but in today’s WFH pandemic days, it has become more important than ever. The best way to grow NPS is a strategy that makes your customers and […]
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Combatting Disengagement Is Harder Now Remember when you woke up and wished you could just work from home (WFH) that day? Now with WFH a government mandate for most of us, itʼs losing its enchantment. Even those whose jobs were always home-based are no longer enjoying the reasons that made them select WFH. Despite the […]
The number of people who work from home continues to grow. If you exclude the self-employed, the number of work-from-home employees has grown by 115 percent since 2005, and in 2017 nearly 3 percent of the American workforce worked from home at least part time (fundera.com). Gallup reports the following: 54 percent of workers say […]
Anyone who achieves success—from athletes to inventors to business owners—can tell you that attitude makes the difference. Talent, education, experience, connections, and sheer luck only take you so far. It’s a can-do attitude that drives people to put in the work that success demands. At Strategic, when a client asks whether we can solve their […]
One of the greatest challenges for managers these days is overseeing a remote workforce. This telecommuting trend shows no sign of subsiding. In 2012, 39 percent of U.S. employees worked remotely at least occasionally. That number has now grown to 50 percent. This reflects full-time employees, not freelancers who may also be part of your […]
Brand loyalty is what every business wants. At Strategic we’ve developed an innovative rewards & recognition program to help you deliver it. It’s called Loyalty Triangle, and its unique design, which allows both customers and employees to receive rewards for a transaction, makes it especially effective. Customers who provide feedback are rewarded. Employees who receive positive […]
We all say we want empowered employees, but what do we mean by that—and how does empowerment affect our companies? Does empowerment mean allowing everyone to do what they think is best? Does it mean they should act within certain guidelines? Does it mean they should always act independently? The Power of Working Together How […]
When a client approaches us about an event, we always take a step back to look at the big picture. Our first question is “What is your goal?” We next work with you to determine the gaps. Using this information, we help design an event to achieve your objectives. At the same time, we keep […]
Managing Is Tough A common complaint we hear from employees at focus groups is “My manager never speaks with me.” At the same time, managers tell us, “It’s difficult to get employees to do their jobs.” As the saying goes, there are two sides to every story and the truth exists somewhere in between. There […]
Making a transition work in your business takes effort. To make any change succeed you need employees to understand both the reason for the change and their role in making it happen. Without this, you’re like Sisyphus, who tried but never reached the top of the hill with his boulder. The Management Connection Change should […]