Manager's Corner
Disappearance of Civility

Bring Back Civility

Managing Is Tough

A common complaint we hear from employees at focus groups is “My manager never speaks with me.” At the same time, managers tell us, “It’s difficult to get employees to do their jobs.” As the saying goes, there are two sides to every story and the truth exists somewhere in between. There are times when employees are not motivated, and there are times when management does not interact effectively with staff.

Communication is golden. It’s critical to delivering business results, but expressing appreciation in a company is lacking at many levels. If a senior manager felt their work was valued on a regular basis, would they quit the minute that they received their annual bonus? Unlikely. If they perceived the bonus as recognition for their hard work throughout the year instead of “just money” they would likely remain and strive for an even larger bonus the following year. 

How You Manage Makes a Difference

Perhaps it’s time for us to rethink our management approach. As a manager, do you take the time to reach out to an employee who seems to be struggling and ask what’s wrong? If the issue is not work-related, do you offer them corporate counseling or tell them to take a break to pull themselves together? 

We need to bring civility back into the workplace. Stay alert for colleagues who may be experiencing difficult times. We all struggle at different points in our lives. Kindness and empathy go a long way in helping employees feel appreciated. When you ask your staff to do things, have the “smile in your voice” that you expect them to use when taking care of customers. Always say “please” when making requests and express gratitude for a job well done. Positive reinforcement is highly effective in building morale. Take the time to explain to your employees WHY their effort makes a difference. In this era of quick electronic communication, it is even more important to speak with your staff.

Texting Is for Socializing, Not Managing

Texting shortcuts have no place in business emails and conversations. Leave them for social interactions. Treat your colleagues and staff with regard, understanding, and appreciation. Every manager has the power to create a harmonious work environment. That difference will be felt all the way down to the bottom line.

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